Claims Manager / Claims Leader – Third Party Motor Claims - Ipswich

Location East Anglia

Reference 10

Type Permanent

Salary £70,000 - £80,000

Our client is a global leader in the provision of outsource services to the Insurance markets and experiencing significant growth.  We are now looking to hire a Third Party Claims Leader to proactively manage clients, establish and develop professional relationships with clients and proactively communicate with clients at a senior level.

 

*****Bonus package includes : 25% bonus and 5% pension !*****

 

Experience required :

 

Essential

  • Proven experience of managing client relationships at a senior level
  • Proven experience of leading, motivating and developing a medium to large team
    • Experience of resolving complex customer problems / issues / complaints
    • Proven understanding of customer service processes and systems
    • Ability to prioritise and plan resources in response to customer / business drivers
    • Ability to prioritise own and team work load to meet service level agreements / targets
    • Motor claims technical knowledge

Desirable:

  • Experience in running an outsourcing operation
  • Supervisory / team leading experience in a call centre / claims operation

 

Duties will include:

 

Reporting directly to the board you will be responsible for internal and external Service Level Agreements, resource and budget management 

  • Primary point of contact for a diverse client portfolio
  • Management of service performance levels. 
  • Revenue performance management 
  • Responsible for Claims operational service delivery for Third Party, Personal Injury, Property & Credit Hire, to ensure delivery of agreed contractual service levels
  • Staff leadership
  • Continuous improvement for work processes and systems developments 
  • To challenge current work procedures and recommend process improvements or system developments
  • To monitor client revenue performance against budget and identify potential opportunities for growth

 

Responsibilities with include :

 

  • Client Relationships
  • Revenue Growth
  • Team Working
  • Cost Control
  • Operational Performance
  • Resource Planning
  • Management Information
  • Staff leadership and appraisals·               

 

This is an exciting opportunity to join a market leader in Claims Outsourcing offering career growth and progression. If you would like to find out more about this exciting opportunity please get in touch with Denise Morris: denise.morris@highams.com

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