Our client is a global leader in the provision of outsource services to the Insurance markets and experiencing significant growth. We are now looking to hire a Third Party Claims Leader to proactively manage clients, establish and develop professional relationships with clients and proactively communicate with clients at a senior level.
*****Bonus package includes : 25% bonus and 5% pension !*****
Experience required :
Essential
- Proven experience of managing client relationships at a senior level
- Proven experience of leading, motivating and developing a medium to large team
- Experience of resolving complex customer problems / issues / complaints
- Proven understanding of customer service processes and systems
- Ability to prioritise and plan resources in response to customer / business drivers
- Ability to prioritise own and team work load to meet service level agreements / targets
- Motor claims technical knowledge
Desirable:
- Experience in running an outsourcing operation
- Supervisory / team leading experience in a call centre / claims operation
Duties will include:
Reporting directly to the board you will be responsible for internal and external Service Level Agreements, resource and budget management
- Primary point of contact for a diverse client portfolio
- Management of service performance levels.
- Revenue performance management
- Responsible for Claims operational service delivery for Third Party, Personal Injury, Property & Credit Hire, to ensure delivery of agreed contractual service levels
- Staff leadership
- Continuous improvement for work processes and systems developments
- To challenge current work procedures and recommend process improvements or system developments
- To monitor client revenue performance against budget and identify potential opportunities for growth
Responsibilities with include :
- Client Relationships
- Revenue Growth
- Team Working
- Cost Control
- Operational Performance
- Resource Planning
- Management Information
- Staff leadership and appraisals·
This is an exciting opportunity to join a market leader in Claims Outsourcing offering career growth and progression. If you would like to find out more about this exciting opportunity please get in touch with Denise Morris: denise.morris@highams.com