Configuration & Process Analyst

Location Thames Valley

Reference 33

Type Permanent

Salary £45,000 - £50,000

My client is one of the most innovative insurance organisations leading in their chosen markets.

They are going through a significant growth and looking expand their Insurance Product Configuration Team 


As a remote working first, our client offers extremely flexible working arrangements. 

Duties will include 

•          Reviewing operational business processes, identifying areas for improvement and providing options to the business.

•          Interviewing Business Stakeholders to understand functions and processes.

•          Working with Business Analysts to support the elicitation, analysis, validation and documentation of business requirements.

•          Working with customer facing teams to understand challenges and identify solutions to overcome.

•          Documenting process models for ‘as is’ and ‘to be’.

•          Documenting Business Processes Management Specifications (BPMN, DFD) to be used by Business Analysts, Developers and Testers.

•          Monitoring effectives of process changes to ensure expected benefits are realised.

•          Facilitating workshops to elicit process requirements.

•          Working closely with our Policy Administration System provider to understand and document system process and functions holistically.

•          Configuring the Policy Administration System  to user specification e.g. function changes, document changes, workflows and data fields.


About you:

Policy Administration System configuration

•          Have an understanding of Insurance product configuration 

•          Have an understanding of insurance question sets and how they apply to rating

•          Take an organised logical approach to problems and their solutions

•          Have an understanding of how data flows from UI to databases

•          Have a good understanding of data models and data dictionaries

•          Be well versed in production pipeline (Test -> UAT -> Prod)

Document generation

•          Have an understanding of document creation software (ideally KCM)

•          Be well versed in the production pipeline (Test -> UAT -> Prod)

•          Very structured and organised to manage multiple ongoing edits to documentation

•          Good understanding of Microsoft Word

•          Have a keen eye for structure and continuity of a document

•          Have an understanding of HTML (no need to write but good to know the basics)


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